Cancelation, Returns and Exchange Policies
Auxezia general return policy
Each merchant selling product or services on auxezia.com will have its own unique return policy. Before you place an order on Auxezia please read the Seller's return policy.
Auxezia Return Policy (for product sold on Auxezia.com)
Please check your packages on arrival. Any concerns regarding your shipment must be report within 10 days of the ship date of your package. Most items purchased from Auxezia through auxezia.com may be returned for a full refund, less shipping charges, within 30 calendar days of the date they were shipped to you. Food, custom ordered items and gift cards cannot be returned for a refund for any reason.
The following EXCEPTIONS and RULES apply to this Policy:
- 1- Swarovski, Precious Jewelry, Cosmetics, Rayban Sunglasses, Socks, Deodorants, Perfumes, Briefs, Shapewear Bottoms, any Lingerie Set that includes a Brief, Swimwear, Mittens, Wrist-Bands cannot be exchanged or returned.
- 2- Some products like fine jewellery, watches and selected products which are susceptible to damage can only be returned/exchanged for a limited number of days. Certain products like sherwanis can only be exchanged not returned. Please read the Product Detail Page to see the number of days upto which a product can be returned/exchanged, post-delivery.
- 3- Due to the intimate nature, we handle returns for certain Innerwear, Sleepwear and Lingerie items differently. Only self-ship return is allowed for such items, hence pickup facility will not be available.Also, these items cannot be exchanged.
- 4- All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact (for e.g. shoes must be packed in the original shoe box).
- 5- Under Exchange Policy, only size exchanges are allowed. Items can be exchanged for a similar size or a different size. Exchanges are allowed only if your address is serviceable for an exchange by our Logistics team.
- 6- In case you have purchased an item which has a free gift/offer associated with it and you wish to return the main item, then you will have to return the free product as well
- 7- Auxezia will not be liable for the products returned by mistake. In circumstances where an extra or a different product is returned by mistake, Auxezia would not be accountable for misplacement or replacement of the product and is not responsible for its delivery back to the User.
- 8- We are not responsible for items lost or damaged during return shipping. If you are concerned about items being lost or damaged during shipping, please insure your package for the value of the items being returned.
While we make every effort to ensure the accuracy of each order, occasionally there may be a discrepancy in your order. Please take a minute to inspect your order thoroughly when you receive it. If an error is found please contact us at firstname.lastname@example.org